topic Re: Tracking my order in Orders

Tracking my order

alicat44 — Wed, 16 Apr 2025 11:52:35 GMT

Hey I placed an order for iPhone 16 plus12/4/25 but heard nothing and tracking as no despatch details

Debbie_G — Wed, 16 Apr 2025 14:42:19 GMT

Welcome to the community.

I know you'll be keen to get an update on your delivery.

Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?

Debbie 🙂

alicat44 — Thu, 17 Apr 2025 06:51:56 GMT

Nothing in junk just original email confirming order and upgrade n and
order number. When I track that on line says no despatch date ???

Leanne_T — Thu, 17 Apr 2025 09:07:31 GMT

Thanks for coming back to us.

Which colour and memory size iPhone 16 Plus have you ordered?

Has your plan changed to the one you selected when you upgraded?

Thanks.

Leanne.

alicat44 — Thu, 17 Apr 2025 19:58:56 GMT

Teal iPhone 16 plus

Leanne_T — Fri, 18 Apr 2025 07:17:35 GMT

Depending on which memory size iPhone 16 Plus you ordered the expected delivery times on the EE Shop are showing as below;

The 128GB and 512GB are showing 'Usually despatched within 14 days' and the 256GB is showing 'Usually despatched within 7 days'

Once the device has been dispatched DPD will be in touch with tracking information 🙂

Leanne.

alicat44 — Fri, 18 Apr 2025 07:46:56 GMT

Thank you ... It's a 256 GB I ordered it 12/4/202025

Leanne_T — Fri, 18 Apr 2025 07:55:43 GMT

This device is showing 'Usually despatched within 7 days'.

If you would like to check the order has been fully processed, please call us on 07953 966 150 and the team will be happy to help 🙂

Leanne.