topic Re: No email confirmation in Orders

No email confirmation

Kelly738 — Wed, 16 Apr 2025 09:42:34 GMT

Hello I placed order for s25 on 13//4/2025 and herd nothing since getting a little concerned now as paid for upfront fee and don't have my device yet or any idea when it will be dispatched and delivered

Re: No email confirmation

Debbie_G — Wed, 16 Apr 2025 11:50:14 GMT

Hi @Kelly738.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?

Debbie 🙂

Re: No email confirmation

Kelly738 — Thu, 17 Apr 2025 05:05:12 GMT

Hi I have checked spam etc and this brand new contract order Sunday and still nothing I tried calling customer service but wasn't helpful at all can u let me know what's happening also the tracker number I did find doant work

Re: No email confirmation

Lesley_W — Thu, 17 Apr 2025 07:52:31 GMT

I'm sorry that customer service wasn't able to help with this @Kelly738

Was it that they couldn't find an order for you? We don't have access to your account here on the forum so I wouldn't be able to check this personally.

Lesley