https://community.ee.co.uk/t5/Orders/Online-ordering/m-p/1525965#M84923 <P>Order on EE website for a change to pay monthly with IPhone 16 pro max desert 256gb and paid £30 upfront, the money was instantly deducted from my account but was then just taken to an error screen with no confirmation email or texts. Money gone from account and now I don’t know anything about my order</P> Wed, 16 Apr 2025 23:07:21 GMT Henry9507 2025-04-16T23:07:21Z https://community.ee.co.uk/t5/Orders/Online-ordering/m-p/1525965#M84923 <P>Order on EE website for a change to pay monthly with IPhone 16 pro max desert 256gb and paid £30 upfront, the money was instantly deducted from my account but was then just taken to an error screen with no confirmation email or texts. Money gone from account and now I don’t know anything about my order</P> Wed, 16 Apr 2025 23:07:21 GMT https://community.ee.co.uk/t5/Orders/Online-ordering/m-p/1525965#M84923 Henry9507 2025-04-16T23:07:21Z https://community.ee.co.uk/t5/Orders/Online-ordering/m-p/1525992#M84928 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4755604">@Henry9507</a></SPAN>&nbsp;<BR /><BR />Welcome to our community.<BR /><BR />I'm sorry you haven't had a confirmation, I'm sure you're keen to get this sorted and get your new phone. I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee/track-order" target="_blank">customer care team</A> a call so they can check the order has gone through.<BR /><BR />Lesley</P> Thu, 17 Apr 2025 07:24:29 GMT https://community.ee.co.uk/t5/Orders/Online-ordering/m-p/1525992#M84928 Lesley_W 2025-04-17T07:24:29Z