topic Re: Item not delivered in Orders

Item not delivered

Ebutler98 — Wed, 16 Apr 2025 07:47:00 GMT

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks

Re: Item not delivered

Ritu_D — Wed, 16 Apr 2025 09:33:18 GMT

Hi @Ebutler98

Welcome to the community.

I am gutted to hear you have not received your order, this does sound odd that it has been dispatched but not delivered.

What did you order?

Have you had a chance to speak with our customer service team over the phone?

You can find details how to get in touch here Contact Us | Help & Support | EE

Thanks

Ritu

Re: Item not delivered

Ebutler98 — Wed, 16 Apr 2025 09:36:07 GMT

Hi thanks for your reply, no as of yet I haven’t been able to contact the customer support but upon checking of the tracking it doesn’t seem to change from simply saying dispatched, it was also a tablet order to be delivered to store for pick up. Thank you for your reply

Re: Item not delivered

Ritu_D — Wed, 16 Apr 2025 09:41:36 GMT

Thanks for replying @Ebutler98

I would definitely recommend giving our team a call to get an update, you can find information how to contact us here Contact Us | Help & Support | EE

Or you could pop into the store if it is local and see if they can give you an update.

Re: Item not delivered

Ebutler98 — Wed, 16 Apr 2025 09:43:31 GMT

hi thanks, I have just tried to phone the ee customer number however I couldn’t seem to find an option which includes order tracking, thank you

Re: Item not delivered

Ritu_D — Wed, 16 Apr 2025 12:48:56 GMT

Hi @Ebutler98

Could I just double check what your order reference number starts with? Please don't post the full reference number as this is a public forum just the first 3 letters please.

Then I will be able to guide you to the correct team.

Thanks

Ritu

Re: Item not delivered

Ebutler98 — Wed, 16 Apr 2025 15:30:30 GMT

Hi there thank you for your help & I spoke to someone earlier on who confirmed it had been delivered but there was just an error with telling me I have the item now thank you 👍