topic Re: Trying to add a TV to my basket and it keeps saying there was a problem in Orders

Trying to add a TV to my basket and it keeps saying there was a problem

Iainp73 — Tue, 15 Apr 2025 10:43:19 GMT

Every time I try to add a TV to my basket it says there was a problem and to try later.

Re: Trying to add a TV to my basket and it keeps saying there was a problem

chistery — Tue, 15 Apr 2025 11:10:16 GMT

I have the same issue. Calling EE and doing it over the phone is the way forward.

Re: Trying to add a TV to my basket and it keeps saying there was a problem

Debbie_G — Tue, 15 Apr 2025 13:36:50 GMT

Hi @Iainp73.

Welcome to the community.

Are you able to try using an alternative browser to add this, such as Chrome or Firefox?
If you're still experiencing issues adding a TV to your basket, I'd recommend getting in touch to speak with a guide to have this checked further.

Debbie

Re: Trying to add a TV to my basket and it keeps saying there was a problem

Iainp73 — Tue, 22 Apr 2025 11:05:55 GMT

Hi Debbie. I have already tried that. I tried 3 different ones and still the same.
Sent from my iPhone 14 Pro Max

Re: Trying to add a TV to my basket and it keeps saying there was a problem

Debbie_G — Tue, 22 Apr 2025 12:45:48 GMT

Thanks for getting back in touch @Iainp73.

Please reach out to our team on 150 from an EE Mobile or 0800 956 6000 from any other phone. They will be able to look into this further for you.

Debbie

Re: Trying to add a TV to my basket and it keeps saying there was a problem

Jamie962 — Fri, 14 Nov 2025 22:57:04 GMT

I tried that it still doesn’t work for them my card says failed with right details and the right amount on the card

Re: Trying to add a TV to my basket and it keeps saying there was a problem

Alex_H — Sat, 15 Nov 2025 10:06:23 GMT

Hi @Jamie962,

Welcome to the EE Community

If the message was that the card failed, have you been able to try checking out with another card? Have you been able to try checking out using another browser and a different device to see if that clears any issues?

Alex