topic Re: Cancelled order in Orders

Cancelled order

Johndowd — Fri, 11 Apr 2025 10:23:30 GMT

I placed a order yesterday paid the upfront payment and today i got a text saying order cancelled could someone tell me why and when will my refund be

Re: Cancelled order

Johndowd — Fri, 11 Apr 2025 08:37:08 GMT

I ordered anew phone yesterday paid the upfront payment yet today i got a text saying my order has been cancelled

Re: Cancelled order

Northerner — Fri, 11 Apr 2025 09:45:10 GMT

Hi @Johndowd

Can you clarify your question as your post is a statement.

Thanks

Re: Cancelled order

Johndowd — Fri, 11 Apr 2025 10:26:31 GMT

I would like to know why and why they took payment if not going to send phone

Re: Cancelled order

Ritu_D — Fri, 11 Apr 2025 10:55:29 GMT

Hi @Johndowd

Welcome to the community.

I am sorry to hear you have been advised your order is now cancelled.

Is your payment showing as pending?

When a order is made online, the payment is usually pending until the order is accepted by the back office team.

Thanks

Ritu

Re: Cancelled order

Schockwave — Fri, 11 Apr 2025 12:03:20 GMT

@Johndowd , it can take up to 10 days, but probably less for the pending refund to be removed, as it usually is pending and not taken out, I would suggest you check your bank account, you should see it as pending.