Where's my reference number to track my order?

Thiago2021 — Wed, 09 Apr 2025 14:26:51 GMT

Just ordered a new phone with monthly plan, but when I finished the upfront payment, didn't received any confirmation or reference number on my registered email. How can I track my order now?

Re: Where's my reference number to track my order?

Alex_H — Wed, 09 Apr 2025 17:07:24 GMT

Hi @Thiago2021,

Welcome to the EE Community

Have you checked to make sure your confirmation e-mail has not went through to your junk/spam/promotions folder?

If no e-mail has come through then the only way to track the current status will be by giving us a call and a guide can find the details for you. If you are an existing customer you can call us on 150 from your EE mobile, if you are a new customer you can call us on 07953 966 150 from any phone.

In stock items will usually be delivered 1-2 working days after order and when it comes to tracking the delivery, you would get a text from DPD with the tracking information for your delivery once dispatched.

Alex

topic Where's my reference number to track my order? in Orders

Where's my reference number to track my order?

Re: Where's my reference number to track my order?