topic Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone in Orders

EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

ShakyaA — Tue, 08 Apr 2025 14:47:23 GMT

Why did they do so? Is it safe and secure? They said it was for a credit check when I was changing my mobile plan. We are told to never share our CVC (3 digits in the back of our card) with anyone over the phone.

Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

chistery — Tue, 08 Apr 2025 15:17:20 GMT

There's no reason to not give out the CSC/CVV over the phone. It's another check to show you are in possession of the card. If you called EE on their published number and you were in the process of upgrading then I don't see a problem with it.

If cold called then I'd never give out any info.

Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

bristolian — Tue, 08 Apr 2025 15:32:38 GMT

@ShakyaA wrote:

We are told to never share our CVC (3 digits in the back of our card) with anyone over the phone.

Who's told you that?

The CVC is a standard e-commerce security check to prove you have possession of a card. Not many companies or organisations will accept credit cards by phone without it.

If you're not happy with the identity of someone who's called you, then treat them as a spam caller. If you've called a company whom you recognise, it's a different thing entirely.

Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

XRaySpeX — Tue, 08 Apr 2025 16:10:18 GMT

@ShakyaA Did you give it verbally to them or did they ask you to key it into a separate card input system that you were being handed over to just for this purpose. The latter is quite normal.

Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

ShakyaA — Tue, 08 Apr 2025 16:09:25 GMT

Just to add—after I called 150, I got a callback from 07973100194. Why can’t EE use their official Caller ID instead of calling from what looks like a random mobile number? It makes it hard to trust the call, especially when you're being asked to enter sensitive card info over the phone.

Even if I was entering it via the keypad, it’s still basic cybersecurity advice not to share your full card details, especially the CVC, unless you're 100% sure of who you're dealing with—and preferably through a secure, verified system. I am just supposed to trust someone over the phone?

On top of that, the EE website and app have been completely dysfunctional, constantly showing "System Failure" errors. Take a look at the community to see the sheer number of complaints about the same issue. For the biggest mobile network provider in the UK, you'd think a reliable app and a simple, straightforward process for managing your account wouldn’t be too much to ask. It’s honestly unbelievable.

Re: EE Tech Support (150) asked me to enter my Card Details and CVC over the phone

Chris_B — Tue, 08 Apr 2025 20:16:13 GMT

@ShakyaA If you take a look at this community and look at the dates at the same time you’ll see complaints about the app from years ago. How many of them got rectified because people don’t come back here to say it’s all working.

There are more customers not having issues with the app than there are those who come here and complain about it. But this wasn’t your point on the OP was it. Nothing stopping you from not giving anything to anyone when they call you and nothing stopping you from calling 150 to give this information.