topic Flat number doesn’t appear in delivery address as well as no confirmation email in Orders

Flat number doesn’t appear in delivery address as well as no confirmation email

Joelsolis_111 — Tue, 08 Apr 2025 12:46:39 GMT

Hello, I’ve made a purchase today through EE and I’m expecting to receive a product soon. Nevertheless I have two concerns, firstly I haven’t received a confirmation email and secondly my flat number doesn’t appear in the orders section which is really important for me to receive my parcel correctly.

I hope anyone can help me with these concerns. Thank you!!

Re: Flat number doesn’t appear in delivery address as well as no confirmation email

Chris_B — Tue, 08 Apr 2025 13:19:52 GMT

@Joelsolis_111 you will need to call customer Support about this so it can be rectified before it’s dispatched, otherwise it won’t be delivered.

Re: Flat number doesn’t appear in delivery address as well as no confirmation email

Peter_W — Tue, 08 Apr 2025 15:52:12 GMT

Hey there @Joelsolis_111.

Welcome to the EE Community 😊

Just to check, what was it you ordered here, and are you a brand new customer or is this an additional product on an existing account?

Also please don't post this in public, but did you get an order reference starting with XK, EE, or So0?

Peter

Re: Flat number doesn’t appear in delivery address as well as no confirmation email

Joelsolis_111 — Tue, 08 Apr 2025 15:59:40 GMT

Hello, I’ve been able to confirm that it was my mistake and the address is correct and I have now received the email confirmation.

Thank you so much for your reply and help.

Re: Flat number doesn’t appear in delivery address as well as no confirmation email

Peter_W — Tue, 08 Apr 2025 16:00:43 GMT

I'm really glad to hear you managed to reach out and get that confirmed @Joelsolis_111 😊

You take care,

Peter