topic Change address for delivery in Orders

Change address for delivery

Animldoc — Sun, 06 Apr 2025 07:42:31 GMT

Hello all,

I’d like to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery.
Thank you!

Re: Change address for delivery

Chris_B — Sun, 06 Apr 2025 09:04:28 GMT

@Animldoc Items are delivered to the billing address on your account.

Re: Change address for delivery

Animldoc — Sun, 06 Apr 2025 09:41:47 GMT

Thank you, but is there a way of changing the delivery address to an address to other than that used for billing?

Re: Change address for delivery

Chris_B — Sun, 06 Apr 2025 10:23:10 GMT

@Animldoc No. It goes to the billing address as that’s the address the account is registered too.

Re: Change address for delivery

Animldoc — Sun, 06 Apr 2025 11:54:41 GMT

Thank you!

Re: Change address for delivery

Rs66 — Sun, 12 Oct 2025 12:08:46 GMT

Hey chris

why is this the case when you state specifically on the web that new devices/sims are posted to the postal address

Re: Change address for delivery

Peter_W — Sun, 12 Oct 2025 14:19:04 GMT

Hey there @Rs66, with brand new accounts and additional lines ordered online, these can only be sent to the account postal address, and there aren't any options for amendments to this.

For upgrades we would recommend giving our customer care team a call, and they can help look into any other delivery options that may be available.

Peter

Re: Change address for delivery

Rs66 — Sun, 12 Oct 2025 15:05:11 GMT

Hey Peter

thanks for your reply however it doesn't actually answer what I asked the context is

someone asked why cant orders be delivered to the postal address someone came back and advised “No. It goes to the billing address as that’s the address the account is registered too. ”

however your website states something different

I ask because my postal address is not appearing if I try to order something my billing address is

in just looking for some clarity is the website wrong

or was the advisor wrong (if so I need to know why I’m having said issue)

Re: Change address for delivery

Christopher_G — Mon, 13 Oct 2025 08:06:23 GMT

Hi @Rs66

I've read the original question as asking if the delivery can be sent to their work address, rather than the address registered on their account. The terms postal address and billing address essentially mean the same thing.

@Peter_W has given a great overview on the rules and advice for different order types.

Chris 🙂

Re: Change address for delivery

HC35 — Wed, 17 Dec 2025 18:00:53 GMT

Hi I have one order from EE , I need to change this order to this address please ************** Please

Mod edit: [please don't post personal information on the community]

Re: Change address for delivery

Katie_B — Wed, 17 Dec 2025 18:02:18 GMT

Hi @HC35.

I have edited out your personal information as this is a public forum.

To make changes to your order please give us a call.

Katie 🙂