https://community.ee.co.uk/t5/Orders/new-phone-not-delivered/m-p/1521852#M84686 <P>A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancelling this order and new contract. EE should provide the chance to talk to an actual human when something goes so wrong. It has been a massive waste of time.</P> Wed, 02 Apr 2025 09:09:14 GMT JOH57 2025-04-02T09:09:14Z https://community.ee.co.uk/t5/Orders/new-phone-not-delivered/m-p/1521852#M84686 <P>A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancelling this order and new contract. EE should provide the chance to talk to an actual human when something goes so wrong. It has been a massive waste of time.</P> Wed, 02 Apr 2025 09:09:14 GMT https://community.ee.co.uk/t5/Orders/new-phone-not-delivered/m-p/1521852#M84686 JOH57 2025-04-02T09:09:14Z https://community.ee.co.uk/t5/Orders/new-phone-not-delivered/m-p/1521899#M84689 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3456911">@JOH57</a>&nbsp;</P> <P>Welcome to the community,</P> <P>If you ring customer service and then press 22, you should get through to a human being, who will be able to take a look at what has happened to your order, as this is not customer service and we do not know who you are and do not have account access.</P> Wed, 02 Apr 2025 12:08:59 GMT https://community.ee.co.uk/t5/Orders/new-phone-not-delivered/m-p/1521899#M84689 Schockwave 2025-04-02T12:08:59Z