topic Re: Xko order , ive just been told that the xko means the order will be declined , in Orders

Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Sun, 30 Mar 2025 20:26:27 GMT

Re: Xko order , ive just been told that the xko means the order will be declined ,

Chris_B — Sun, 30 Mar 2025 21:09:31 GMT

@Sjpalb No it doesn’t. It’s a reference from where the order was made from. It could be XKN or XKO, Online or via a phone call.

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Mon, 31 Mar 2025 04:23:39 GMT

Thanks for the reply Chris, but if that's the case why does the order not show on my account? And why did the sales person say it will be declined ? Surely something is wrong somewhere.

Re: Xko order , ive just been told that the xko means the order will be declined ,

Michael_D — Mon, 31 Mar 2025 09:02:30 GMT

Hi @Sjpalb

I am sorry that you were told this. The order may not show on your account just yet as it would need to be processed by our digital sales team first of all.

As @Chris_B mentioned, the XKO order number is the one generated when an order is placed on the website, which then goes to be processed.

When did you place the order?

Michael

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Tue, 01 Apr 2025 06:26:10 GMT

I placed the order Sunday night , as I've realised now that the reason for delay or no order was because EE had a dearer offer and a new phone,

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ritu_D — Tue, 01 Apr 2025 08:09:04 GMT

Hi @Sjpalb

Thanks for confirming you placed the order on Sunday.

Could you confirm what you mean EE had a dearer offer and a new phone? Have you spoken with our customer service team?

Thanks

Ritu

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Tue, 01 Apr 2025 09:15:03 GMT

Hi Ritu ,

I spoke with someone last night and they offered me a brand new s24 ultra for 53.50 ,

I just felt frustrated that I'd placed an order and it's either delayed because ee want me to pay more money or the item didn't actually exist

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ritu_D — Tue, 01 Apr 2025 09:29:23 GMT

Thanks for coming back to me and clarifying everything @Sjpalb

I can appreciate how frustrating that might have been for you.

Was the agent able to explain what was happening with the order you placed?

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Tue, 01 Apr 2025 09:32:54 GMT

No .

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ritu_D — Tue, 01 Apr 2025 09:40:02 GMT

@Sjpalb I would definitely recommend giving our digital sales team a call to confirm what is happening with your order.

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Tue, 01 Apr 2025 09:47:24 GMT

I don't think I can be bothered now, having spent Sunday and Monday trying to resolve this issue and still no confirmation .As I said 25years + loyalty means nothing to EE

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ritu_D — Tue, 01 Apr 2025 09:59:27 GMT

Hey @Sjpalb

I have just sent you a private message with some more information on how you can get some support with your online order.

Ritu

Re: Xko order , ive just been told that the xko means the order will be declined ,

Sjpalb — Tue, 01 Apr 2025 10:10:29 GMT

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ryan1905 — Tue, 13 Jan 2026 03:19:51 GMT

How do I track my new order

Re: Xko order , ive just been told that the xko means the order will be declined ,

Ali_A — Tue, 13 Jan 2026 08:04:11 GMT

Hi @Ryan1905

You can track your order on our Track Your Order page.

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps!

Ali