topic Re: Where’s my order? in Orders

Where’s my order?

Corandavies — Wed, 26 Mar 2025 22:32:27 GMT

Hi all, I’ve ordered a new phone had the confirmation email but nothing else, delivery says 1-2 working days and it’s been a while now and haven’t even had anything about delivery. Any help would be appreciated as I’m not able to contact EE directly. Thank you

Re: Where’s my order?

Michael_D — Thu, 27 Mar 2025 08:34:20 GMT

Hi @Corandavies

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

I'm not able to check the order from here, but I can have a look at the stock in general to see if there have been any delays.

Which phone did you order, including colour and storage size?

Was it part of a contract or did you purchase outright?

When was the order placed?

Michael

Re: Where’s my order?

Corandavies — Thu, 27 Mar 2025 11:15:55 GMT

Hi Michael,
It’s the *iPhone 15 128GB Black and it was on a contract yes.*
Thank you for getting back to me.

Re: Where’s my order?

Michael_D — Thu, 27 Mar 2025 12:28:38 GMT

Thanks @Corandavies.

That model is showing as being in stock.

When was it you placed the order?

Michael