topic Re: refund in Orders

refund

pen6363 — Mon, 06 May 2024 12:54:00 GMT

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now the 14 days fully are up .Thank you.

Re: refund

Northerner — Mon, 06 May 2024 17:12:31 GMT

Hi @pen6363

Your bank has ring fenced the debit pending EE taking the money. If they do not debit that amount within a certain period of time then your bank release the funds. I suggest you contact your bank.

Thanks

Re: refund

pen6363 — Tue, 07 May 2024 11:13:29 GMT

Hi I have already contacted my bank the amount of 30 went out to sales ...I still do not have it back into my account they said I need to contact you ... but definitely went out to you ...if I do not receive this back I will have to take it further...can you give me your accounts department...the department that take the money . and I have a screen shot of the order .

thanks

Re: refund

Leanne_T — Tue, 07 May 2024 11:29:25 GMT

Hi @pen6363

Please see our Contact EE page for contact details to get in touch with our mobile guides who can get this looked into for you.

Leanne.

Re: refund

Wirdakhan09 — Wed, 26 Mar 2025 18:57:21 GMT

I would like a refund

Re: refund

Katie_B — Thu, 27 Mar 2025 07:57:21 GMT

Hi @Wirdakhan09.

Thanks for coming here.

What is it you would like a refund for?

Have you been charged an upfront cost?

Katie