topic Re: Order in Orders

Order

Berrak — Mon, 24 Mar 2025 21:42:57 GMT

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.

please advise.

Re: Order

Michael_D — Tue, 25 Mar 2025 09:21:49 GMT

Hi @Berrak

Welcome to the community.

I know you'll be keen to get your hands on the order.

Did you see a confirmation screen with the order number at the end of the order?

When was it you placed the order?

Michael

Re: Order

Berrak — Tue, 25 Mar 2025 10:21:05 GMT

Hi Michael. No I did not see an order confirmation .

it took payment and the page refreshed.
I placed the order yesterday around 9pm.

Re: Order

Michael_D — Tue, 25 Mar 2025 10:27:40 GMT

Thanks @Berrak.

There is a possibility that the order didn't go through if you didn't see that screen, which would leave the payment pending with the bank for a few days.

The best thing I can suggest would be to give our customer service guides a call, and they will be able to check to see if the order has gone through for you.

Michael