https://community.ee.co.uk/t5/Orders/Online-upgrade-fails-due-to-trade-in-and-EE-One-discount/m-p/1519097#M84569 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1515269">@Traynor78</a>&nbsp;</P> <P>You can only have one discount active on your account you cannot stack discount codes on EE, you'll need to pick which one you want.&nbsp;</P> <P>Thanks&nbsp;</P> Mon, 24 Mar 2025 09:44:04 GMT Northerner 2025-03-24T09:44:04Z https://community.ee.co.uk/t5/Orders/Online-upgrade-fails-due-to-trade-in-and-EE-One-discount/m-p/1519089#M84568 <P>After several failed attempts and to avoid queueing to speak to someone, I upgraded a SIM only line to a new handset which included a trade-in discount and also an EE One discount due to having EE Broadband.</P><P>Received an email confirming the order number and then... nothing - for three days.</P><P>Ended up having to call to place the order over the phone all over&nbsp;<EM>again&nbsp;</EM>- turns out 'the system' won't allow an order to progress with both a trade-in discount and a Broadband discount.</P><P>Not entirely sure why online upgrades can't cope with this or why there's no pro-active call back to resolve.</P> Mon, 24 Mar 2025 09:25:33 GMT https://community.ee.co.uk/t5/Orders/Online-upgrade-fails-due-to-trade-in-and-EE-One-discount/m-p/1519089#M84568 Traynor78 2025-03-24T09:25:33Z https://community.ee.co.uk/t5/Orders/Online-upgrade-fails-due-to-trade-in-and-EE-One-discount/m-p/1519097#M84569 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1515269">@Traynor78</a>&nbsp;</P> <P>You can only have one discount active on your account you cannot stack discount codes on EE, you'll need to pick which one you want.&nbsp;</P> <P>Thanks&nbsp;</P> Mon, 24 Mar 2025 09:44:04 GMT https://community.ee.co.uk/t5/Orders/Online-upgrade-fails-due-to-trade-in-and-EE-One-discount/m-p/1519097#M84569 Northerner 2025-03-24T09:44:04Z