topic Re: can you update about my oder in Orders

can you update about my oder

Jillur — Thu, 20 Mar 2025 23:13:19 GMT

Ab1998 — Thu, 20 Mar 2025 23:30:38 GMT

Did you get a confirmation email? I've just made an order they took the money but I have not recieved an email

Northerner — Fri, 21 Mar 2025 07:53:54 GMT

When your order is processed you'll receive an email.

You can then check EE order tracking here: https://ee.co.uk/help/orders

Thanks

Ab1998 — Fri, 21 Mar 2025 08:17:02 GMT

How long does that take? Atm I don't even know if I've been accepted

Chris_S — Fri, 21 Mar 2025 09:33:28 GMT

Hi @Ab1998 It's great news to hear that you've placed an order with us, I'm sorry to hear that you've not received a confirmation email though.

Did your screen show a confirmation reference after you completed the order?

I'd recommend checking your spam folder too, as your email provider may have flagged the email as spam.

Chris S