topic Re: Absolute joke of a service in Orders

Absolute joke of a service

Andreapppp — Wed, 19 Mar 2025 11:04:01 GMT

So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I was pressured into trading in my broken device, despite me saying numerous times I will keep it because it's insured. DPD arrive and refuse to give me my phone because the pin to confirm I am who I say I am was sent to the broken phone. DPD were utterly disgusting and as far as I'm concerned EE can't even organise the simple delivery of a phone - and even charged me deliery for this awful service. Cannot get through to anyone on the phone so I'm glad you continue to inconvenience customers

Re: Absolute joke of a service

Katie_B — Wed, 19 Mar 2025 11:54:00 GMT

Hi @Andreapppp.

Thanks for coming here.

I'm sorry to hear of your recent experience when ordering an upgrade.

When trying to contact our customer care team what number are you calling?

Katie

Re: Absolute joke of a service

Schockwave — Wed, 19 Mar 2025 15:19:00 GMT

@Andreapppp , if you have another device, such as IPad, linked to your phone, you should have DPD app there and should be able to receive the pin, also if you log-in to DPD via the website with your details, you should be able to see the PIN number.