topic Re: iPad Delivery in Orders

iPad Delivery

Luca28 — Tue, 18 Mar 2025 10:03:44 GMT

I ordered a ipad a16 on the 13th i ordered it to the ee store near me so i could go and collect it but I haven’t heard anything back about it and it’s now the 18th

Re: iPad Delivery

Schockwave — Tue, 18 Mar 2025 12:20:03 GMT

Hello @Luca28 ,

Welcome to the community,

Have you tried contacting the store near you? We would have no idea, this is not customer service, no access to accounts or know who you are.

Where did you order it from and how? You could also ring customer service and see if they have an answer.

Re: iPad Delivery

Luca28 — Tue, 18 Mar 2025 12:42:13 GMT

I ordered it online and chose to get it delivered to a store and I haven’t heard anything tried ringing 150 and got no were

Re: iPad Delivery

Ali_A — Tue, 18 Mar 2025 14:43:27 GMT

Hi @Luca28

It sounds like your order may be on back-order, which means we will update the order and send an email with details once your device is in stock.

Which colour/size version did you order?

Ali

Re: iPad Delivery

Luca28 — Tue, 18 Mar 2025 15:04:02 GMT

Hi @Ali_A It just said silver iPad a16 11 inch I think

Re: iPad Delivery

Ali_A — Tue, 18 Mar 2025 15:28:44 GMT

@Luca28

Thanks for confirming. Silver is the only colour that has been in stock for the A16, so we'd expect your order should have been processed and delivered by now.

Do you have the order reference number when you initially placed the order online? You can track your order on our Track Your Order page.

If you don't have it, you can call Customer Service who will also be able to check the order is on your account and the status of the delivery.

Also, it's worth downloading the DPD app, which should show the details of the tracking and delivery details when you log in.

Alternatively you can contact the store directly who will be able to confirm if it's available and ready to collect.

Please keep us updated with how you get on.

Ali