https://community.ee.co.uk/t5/Orders/ordering-online/m-p/1517026#M84450 <P>I have placed an order online of a phone along with a monthly plan, the money has been taken out of my account and i have not since had a confirmation email come through. Every time i go to check my orders the website is saying there is an error and my order is in my basket how can i make sure the order has gone through with the website not being able to help me.&nbsp;</P> Mon, 17 Mar 2025 10:10:47 GMT freddiegaf 2025-03-17T10:10:47Z https://community.ee.co.uk/t5/Orders/ordering-online/m-p/1517026#M84450 <P>I have placed an order online of a phone along with a monthly plan, the money has been taken out of my account and i have not since had a confirmation email come through. Every time i go to check my orders the website is saying there is an error and my order is in my basket how can i make sure the order has gone through with the website not being able to help me.&nbsp;</P> Mon, 17 Mar 2025 10:10:47 GMT https://community.ee.co.uk/t5/Orders/ordering-online/m-p/1517026#M84450 freddiegaf 2025-03-17T10:10:47Z https://community.ee.co.uk/t5/Orders/ordering-online/m-p/1517085#M84457 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4727934">@freddiegaf</a>&nbsp; You’ll need to call customer support about this.&nbsp;</P> Mon, 17 Mar 2025 13:41:48 GMT https://community.ee.co.uk/t5/Orders/ordering-online/m-p/1517085#M84457 Chris_B 2025-03-17T13:41:48Z