topic Re: Ordered AirPods but got 4 glue sticks in Orders

Ordered AirPods but got 4 glue sticks

Hantuuk — Sun, 16 Mar 2025 10:16:45 GMT

Reported to EE store but all I got was investigation completed. Now PayPal investigating. Looks like I’ve lost £198. Been a loyal customer of ee with two phones. Do I get sympathy or compensation, so far none. Also, Why don’t they have a phone number to talk to a human. By the way they take up to two days to answer an email, what customer service is that I ask.

Re: Ordered AirPods but got 4 glue sticks

Chris_B — Sun, 16 Mar 2025 10:45:36 GMT

@Hantuuk From where did you purchase these from? The EE add to plan store or the EE online store ? The online store is a different shopping area to the add to plan store and has different processes to contact customers support.

please see THIS

EE didn’t send out glue sticks it sounds like these got swapped in transit.

Re: Ordered AirPods but got 4 glue sticks

Hantuuk — Sun, 16 Mar 2025 11:10:39 GMT

Thanks for the reply. I bought it from an online EE store and used the contact email on the website. As I said they have replied but just closed the enquiry and now I have got PayPal investigation. Just very disappointed with EE store brushing it off and making me feel that I am committing fraud by not believing my version of events.

Re: Ordered AirPods but got 4 glue sticks

XRaySpeX — Sun, 16 Mar 2025 11:56:25 GMT

Which of these 2 EE online stores did you order it from:

I suspect the latter as you are paying by PayPal.

Re: Ordered AirPods but got 4 glue sticks

Hantuuk — Sun, 16 Mar 2025 13:43:26 GMT

It was store.ee.co.uk. For a while I thought I was scammed as I didn’t get a delivery notice until two days later.

Re: Ordered AirPods but got 4 glue sticks

XRaySpeX — Sun, 16 Mar 2025 13:54:14 GMT

The EE online Store is an offshoot of the High St. stores for selling outright to the public as opposed to the EE Shop mainly selling contracts. You need to take it up with them directly rather than contacting EE CS.

Re: Ordered AirPods but got 4 glue sticks

Hantuuk — Sun, 16 Mar 2025 14:51:22 GMT

Ok I’m confused. Are they the same EE company and why can’t I I have a moan here. I give up. I’ll cancel all my ee contracts at the end of the contract period then.

Re: Ordered AirPods but got 4 glue sticks

XRaySpeX — Sun, 16 Mar 2025 14:57:19 GMT

They are parts of the same co. targeting a different customer base.

Re: Ordered AirPods but got 4 glue sticks

Schockwave — Sun, 16 Mar 2025 16:29:23 GMT

@Hantuuk , where has anyone said anything about you moaning? Just that there are two different stores, as has been mentioned above, and EE online shop do not accept PayPal, so it must be the second one mentioned, which you need to take your query with and/or complaint, we have tried to help you.