topic Re: Order Cancelled in Orders

Order Cancelled

Mickey661 — Fri, 14 Mar 2025 17:17:54 GMT

Hi,

I had just placed an order this morning for an iPhone 15 + contract. I got the attached email just after placing my order but about 2 minutes later got a text that my order was cancelled. I phoned the sales team just to see what was wrong and if data verification was needed but the representative was unable to find any record of the order in my account or provide reasoning as to why the order had been cancelled. My account has also been debited for this and while I understand I will be refunded, I’m just wondering if anyone knows why this has happened?

Mod edit: [please don't post personal references on the EE Community].

Re: Order Cancelled

Katie_B — Fri, 14 Mar 2025 17:17:26 GMT

Hi @Mickey661.

Thanks for coming here.

I have removed your screenshot as it includes your full order number, I hope that's OK.

Did the agent search with your order number and payment information?

Katie

Re: Order Cancelled

Mickey661 — Fri, 14 Mar 2025 18:12:18 GMT

Hi,

They had searched with my order number, but I don’t recall them using my payment information.

Re: Order Cancelled

Katie_B — Fri, 14 Mar 2025 18:29:31 GMT

Thanks for getting back to me.

When did you call @Mickey661?

Katie

Re: Order Cancelled

Mickey661 — Sat, 15 Mar 2025 11:15:18 GMT

Hi,

It was around 11:45 AM yesterday.

Re: Order Cancelled

Christopher_G — Sat, 15 Mar 2025 13:39:16 GMT

Is the payment in your bank account showing as 'pending' or has it fully gone through and debited, @Mickey661?

Chris