topic Re: Iphone 16 stock in Orders

Iphone 16 stock

courtn3yxw — Sun, 06 Oct 2024 18:04:24 GMT

I ordered an upgrade to a 16 teal 265GB. It’s saying that the order is confirmed but I haven’t received any updates regarding delivery. I was wondering if it’s low in stock, when would it be delivered? Or is it possible to change the colour to another one that is in stock to potentially get the phone earlier?

Re: Iphone 16 stock

Aila1 — Mon, 07 Oct 2024 09:18:07 GMT

I asked the same - apparently it has nothing to do with colour but I do not actually think they know anything themselves.

Re: Iphone 16 stock

courtn3yxw — Mon, 07 Oct 2024 09:22:07 GMT

oh my

Re: Iphone 16 stock

Michael_D — Mon, 07 Oct 2024 11:08:29 GMT

Hi @courtn3yxw

Welcome to the community.

It is great to hear you've ordered an iPhone 16, I totally get that you want to get your hands on it.

When was it you placed the order?

Michael

Re: Iphone 16 stock

courtn3yxw — Mon, 07 Oct 2024 11:27:54 GMT

6 october

Re: Iphone 16 stock

Michael_D — Mon, 07 Oct 2024 11:32:53 GMT

Thanks @courtn3yxw

The iPhone 16 256Gb Teal is currently showing up to 7 days before it is sent out, and when it is on the way you'll get a text from DPD to let you know about delivery.

If you did want to change the colour, you'd need to call up to cancel the current order, and place a new order. In the iPhone 16 256GB range we currently only have the Pink one in stock now, with the Ultramarine being up to 3 days for despatch and the Black one being up to 7 days.

Michael

Re: Iphone 16 stock

courtn3yxw — Mon, 07 Oct 2024 11:44:33 GMT

i see, how do you cancel and redo the order, just to be aware

thank you

Re: Iphone 16 stock

Michael_D — Mon, 07 Oct 2024 11:48:00 GMT

@courtn3yxw If you ordered online or over the phone, you just need to give our customer service guides a call, and they can cancel the order.

If you placed the order in one of our stores, you'd need to go back to the store and speak to them.

Michael

Re: Iphone 16 stock

Onreehop0988 — Fri, 14 Mar 2025 20:26:11 GMT

I’m having the same issue I ordered a white 128gb iPhone 16 got my confirmation and haven’t heard anything since

Re: Iphone 16 stock

Chris_S — Sat, 15 Mar 2025 08:44:12 GMT

Hi @Onreehop0988, Great choice of phone there, I can imagine you're keen to get your hands on your new device.

How long has it been since you placed your order?

Chris S

Re: Iphone 16 stock

Onreehop0988 — Sat, 15 Mar 2025 13:17:18 GMT

3 days now

Sent from my iPhone

Re: Iphone 16 stock

Onreehop0988 — Sat, 15 Mar 2025 13:18:02 GMT

3 days ago now

Re: Iphone 16 stock

Michael_D — Sat, 15 Mar 2025 15:24:15 GMT

Thanks @Onreehop0988.

The iPhone 16 128GB White is showing in stock and would normally be despatched with a day of the order.

If you've not heard anything yet, I'd recommend speaking to our customer service guides, so they can check the order on your account.

Michael

Re: Iphone 16 stock

Onreehop0988 — Sat, 15 Mar 2025 15:54:31 GMT

I have tried to get in contact I’ve tried calling where in customer service should I be goin

Re: Iphone 16 stock

Michael_D — Sat, 15 Mar 2025 15:55:52 GMT

If you speak to anyone on our billing team, they'll be able to locate the account and check the order for you @Onreehop0988

Re: Iphone 16 stock

Onreehop0988 — Sat, 15 Mar 2025 16:05:18 GMT

I’m not really sure on how to get a hold of the billing team if their any way you can help me would be appreciated as need the phone asap

Sent from my iPhone

Re: Iphone 16 stock

Chris_S — Sun, 16 Mar 2025 08:54:58 GMT

hI @Onreehop0988 We don't have access to customer accounts here in the EE Community, so we'd need to get one of our guides to take some details from you then they'll be able to access your account.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

Chris S