topic Re: Still waiting for my order in Orders

Still waiting for my order

Bogson — Wed, 12 Mar 2025 18:09:52 GMT

I ordered a phone and SIM card with monthly plan, upfront is payed and I still waiting for dispatching. I done that on 10 of march and we have 12 and no more info. Suppose be at my address

Re: Still waiting for my order

Debbie_G — Thu, 13 Mar 2025 08:29:10 GMT

Hi @Bogson.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?

Debbie 🙂

Re: Still waiting for my order

Bogson — Thu, 13 Mar 2025 08:47:59 GMT

It's new. And when I check tracker it's says back order confirmed

Re: Still waiting for my order

Debbie_G — Thu, 13 Mar 2025 08:59:30 GMT

Thanks for getting back to me @Bogson.

What phone, including the colour and storage version did you order?

Debbie

Re: Still waiting for my order

Bogson — Thu, 13 Mar 2025 10:10:52 GMT

Google pixel 9 pro fold obsidian 256 GB

Re: Still waiting for my order

Debbie_G — Thu, 13 Mar 2025 11:11:36 GMT

Thanks @Bogson.

This model is currently showing usually dispatched within 14 days.

DPD will be in touch with tracking details once the order has been dispatched.

Debbie