https://community.ee.co.uk/t5/Orders/Paid-upfront-cost-but-no-confirmation/m-p/1515597#M84340 <P>I just ordered a iPhone 16 pro max with upfront cost of £30. The money was taken from my account however the page just went blank and wouldn’t refresh.&nbsp;<BR />I have not received an email with order confirmation what do I do?&nbsp;</P> Tue, 11 Mar 2025 23:51:57 GMT Adynamoseley 2025-03-11T23:51:57Z https://community.ee.co.uk/t5/Orders/Paid-upfront-cost-but-no-confirmation/m-p/1515597#M84340 <P>I just ordered a iPhone 16 pro max with upfront cost of £30. The money was taken from my account however the page just went blank and wouldn’t refresh.&nbsp;<BR />I have not received an email with order confirmation what do I do?&nbsp;</P> Tue, 11 Mar 2025 23:51:57 GMT https://community.ee.co.uk/t5/Orders/Paid-upfront-cost-but-no-confirmation/m-p/1515597#M84340 Adynamoseley 2025-03-11T23:51:57Z https://community.ee.co.uk/t5/Orders/Paid-upfront-cost-but-no-confirmation/m-p/1515648#M84344 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4723804">@Adynamoseley</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>I know you'll want to make sure the order is going through.</P> <P>If the screen went blank and you didn't get the confirmation email, it may not have, and the upfront cost would be pending with your bank.</P> <P>The best option would be to speak with our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A>, who can have a look for the account and order to see if it did go through. If it hasn't they can help to get it placed for you.</P> <P>Michael</P> Wed, 12 Mar 2025 09:07:42 GMT https://community.ee.co.uk/t5/Orders/Paid-upfront-cost-but-no-confirmation/m-p/1515648#M84344 Michael_D 2025-03-12T09:07:42Z