topic Re: Confirmation mail not received but have paid upfront amount in Orders

Confirmation mail not received but have paid upfront amount

Samiullah41 — Tue, 11 Mar 2025 12:55:16 GMT

I’ve just made an order, paid an upfront fee, went through the credit check and confirmed but I haven’t received any confirmation at all. I’ve checked my junk mail also. Payment has left my account. Any ideas on what to do?. Thanks I paid the amount of 30£ upfront for iPhone 16 yesterday at night round about 8 o clock. So I will have to wait yet or do something to find my order status or anything?

Re: Confirmation mail not received but have paid upfront amount

Northerner — Tue, 11 Mar 2025 12:59:29 GMT

Hi @Samiullah41

You'll need to wait for your order to be processed. You can call EE CS on 150 for more information.

I would suggest downloading the DPD app as well.

Thanks

Re: Confirmation mail not received but have paid upfront amount

Samiullah41 — Tue, 11 Mar 2025 13:12:58 GMT

How long could it take to be processed and receiving a confirmation mail?

Re: Confirmation mail not received but have paid upfront amount

Ali_A — Tue, 11 Mar 2025 15:19:20 GMT

Hi @Samiullah41

Although you have not received the order confirmation email, did you receive the initial "order received" email?

Ali

Re: Confirmation mail not received but have paid upfront amount

Samiullah41 — Tue, 11 Mar 2025 15:22:33 GMT

No, I didn't receive any mail regarding my order That's why I am concerned. I paid tomorrow but neither I received any confirmation mail or order received mail?

What should I do now? Wait or something to do.

Re: Confirmation mail not received but have paid upfront amount

Ali_A — Tue, 11 Mar 2025 15:27:59 GMT

@Samiullah41

In which case there may be an issue with your order.

You'll need to call Customer Service so a guide can check the status of your order.

Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. We only take the payment when your order is actually processed and ready for dispatch.
If your order is not completed we will not take the payment from your bank and they will release it back to you.

Ali

Re: Confirmation mail not received but have paid upfront amount

Samiullah41 — Tue, 11 Mar 2025 15:31:17 GMT

But How will I tell them to check the order of my status because I have no reference number or anything like that Will I need to mention them my name and order information or anything like that

Please guide me thoroughly.

Re: Confirmation mail not received but have paid upfront amount

Ali_A — Tue, 11 Mar 2025 15:55:50 GMT

@Samiullah41

Not to worry, the guides will be able to search for your order, or attempted order, using your personal details including your name and address.

Ali