topic Re: Order cancelled??? in Orders

Order cancelled???

L3ahs0ph — Tue, 01 Oct 2024 09:16:10 GMT

Ordered a sim card earlier today and just got a message that it was cancelled, went into website to try reorder but it appears to be down ?? Please help what do I do I'm so confused

Re: Order cancelled???

Leanne_T — Tue, 01 Oct 2024 13:49:08 GMT

Hi @L3ahs0ph

I am sorry you're order has been cancelled.

I would suggest calling our sales team on 0800 956 6000, they can take a look at the order for you and see why this has been cancelled and get a new order put through for you.

Please let me know how you get on 🙂

Leanne.

Re: Order cancelled???

Bobbieleigh — Sat, 02 Nov 2024 11:48:38 GMT

Why has it been cancelled

Re: Order cancelled???

Leanne_T — Sat, 02 Nov 2024 14:37:28 GMT

Hi there @Bobbieleigh

Thanks for coming to the community.

Have you been in touch with our sales team and been advised the order has been cancelled?

Thanks.

Leanne.

Re: Order cancelled???

ProfessorWoland — Fri, 28 Feb 2025 08:22:21 GMT

They routinely advertise stock them don’t have and pricing issues they don’t fix so choose to take your money and cancel your order instead. Happened to me this morning. Again.

Re: Order cancelled???

Ali_A — Fri, 28 Feb 2025 11:22:00 GMT

Hi @ProfessorWoland

There are several reasons why an order may be cancelled.

If you'd like to check the reason your order was cancelled please call Customer Service where a guide will be able to check for you.

Ali

Re: Order cancelled???

Mrsfalla — Thu, 06 Mar 2025 10:15:31 GMT

My order was cancelled and I would like my upfront cost back that I paid for I do not wish to reorder I just want my money back

Re: Order cancelled???

Ali_A — Thu, 06 Mar 2025 12:22:33 GMT

Hi @Mrsfalla

Sorry to hear your order was cancelled.

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.

As your order has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.

Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only.

If your bank has not released the pending payment after this time please contact our Contact Us | Help & Support | EE who will be able to look into this for you.

Hope this helps!

Ali

Re: Order cancelled???

Rahinx0 — Sun, 06 Apr 2025 00:33:22 GMT

I cancel my order

Re: Order cancelled???

Rahinx0 — Sun, 06 Apr 2025 00:40:25 GMT

Hi can you cancel my order

Re: Order cancelled???

Rahinx0 — Sun, 06 Apr 2025 00:41:31 GMT

I order AirPods or changing device can you cancel my order i do other order please let me know

Re: Order cancelled???

Linzi_H — Sun, 06 Apr 2025 08:41:57 GMT

Hi @Rahinx0

Welcome to the Community.

To cancel or change your order you'll need to contact us directly.
Our sales team can be reached on 0800 956 6000.

Linzi