topic Re: Order in Orders

Order

Chelseymartin — Sat, 01 Mar 2025 13:43:40 GMT

I ordered a Samsung watch about 5 days ago and I still haven't recieved any information about when it will be delivered. I have ordered with ee many times and it's never taken this long why is that?

Re: Order

Chris_B — Sat, 01 Mar 2025 13:51:01 GMT

@Chelseymartin Did you receive a notification of order ?

Re: Order

Peter_W — Sat, 01 Mar 2025 15:51:02 GMT

Hi @Chelseymartin, welcome back to the Community!

Which model of Galaxy Watch is it you went for here, including the colour and size?

Like @Chris_B mentioned too, did you get a confirmation email with an order number?

Please don't post this in full, but if one did come through, did the reference start with XK, EE, or SO0?

Peter

Re: Order

Chelseymartin — Wed, 05 Mar 2025 01:29:13 GMT

Hi ordered the galaxy watch 7 in silver 44mm and my order number started with xk. It says it was dispatched over a week ago but still havent recieved it but the contract has started. What can I do please? thankyou.

Re: Order

Chris_S — Wed, 05 Mar 2025 10:11:38 GMT

Hi @Chelseymartin It's great news that you've ordered a Samsung Galaxy watch 7, It's a brilliant device.

I've just had a look at our stock page, and it looks like both colour variants are in stock.

I'd recommend giving us a call, so that a guide can take a look into your order and give you a specific update on your order.

To speak with a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other device.

You can find a link to our Contact Us page here

Chris S

Re: Order

Chelseymartin — Fri, 11 Apr 2025 19:50:08 GMT

I ordered a Samsung watch the 26th February 2025 but I never did recieve it but I have been charged every month since then for it. Why is this please? I thought it would have been cancelled

Re: Order

Chris_B — Fri, 11 Apr 2025 19:56:28 GMT

@Chelseymartin Why haven’t you called customer support about not receiving it. If the order got rejected you’ll of been informed of that. Does it show on your account ?