topic Re: Esim? in Orders

Esim?

Kirstylauren08 — Thu, 27 Feb 2025 12:54:06 GMT

Hi, i ordered a new phone through EE. I have received the phone but no eSim? I was told i would receive one within 24 hours but no luck! Can anyone help?

Re: Esim?

Schockwave — Thu, 27 Feb 2025 13:00:21 GMT

Hello @Kirstylauren08 ,

Welcome to the community,

If you are a new customer, then you will first need the physical SIM card, but you can only have the ESim if on contract, not on pay as you go.

Sim cards are sent out via second class post.

Re: Esim?

Leanne_T — Thu, 27 Feb 2025 14:56:08 GMT

Hi there @Kirstylauren08

Thanks for coming to the community.

Have you received an email with with steps to download the eSIM in the EE app?

Speak soon 🙂

Leanne.