topic Re: New order, contacted by EE - genuine or scammy? in Orders

New order, contacted by EE - genuine or scammy?

goto10 — Wed, 26 Feb 2025 19:10:25 GMT

I've placed an order with EE (long standing customer), I received a text saying there's a problem with the order, and to contact ee.co.uk/message-us - this then redirects to https://ee-livechat.sprinklr.com/

Before they will answer anything, they send an OTP to my phone and ask for it to be read back to them, this immediately raises alarm bells, whilst I feel it probably is genuine, I couldn't give the OTP over in good conscience without checking the legitimacy of these links. Are these genuine EE links?

Thanks.

Re: New order, contacted by EE - genuine or scammy?

Chris_B — Wed, 26 Feb 2025 20:44:33 GMT

@goto10 Nothing stopping you from calling customer support on 150. If it’s genuine and you don’t contact customer support the order will probably be cancelled.

Re: New order, contacted by EE - genuine or scammy?

bristolian — Wed, 26 Feb 2025 22:43:07 GMT

If you're definitely clicking on an official ee.co.uk domain page, then any redirects do sound genuine.

Re: New order, contacted by EE - genuine or scammy?

Lesley_W — Thu, 27 Feb 2025 09:58:24 GMT

Hi @goto10

Thanks for coming to our community.

I can confirm this link is genuine and is for our messaging team.

Lesley

Re: New order, contacted by EE - genuine or scammy?

goto10 — Thu, 27 Feb 2025 12:00:30 GMT

Perfect, thank you.

(Now spoken to the team, it turns out that the 'Good as New' order I put in was out of stock, d'oh, c'est la vie - new it is)

Re: New order, contacted by EE - genuine or scammy?

Lesley_W — Thu, 27 Feb 2025 12:46:23 GMT

I'm pleased you're sorted @goto10

Hope you love the new phone!

Lesley