topic Re: Order dispatched but hasn’t arrived in Orders

Order dispatched but hasn’t arrived

Megantoutt — Wed, 26 Feb 2025 07:25:03 GMT

I ordered a Samsung galaxy a15 and I’ve been checking the tracking page daily, however the order was marked dispatched and I have not yet received a text from DPD. I’m starting to get worried that my order has been lost, could anyone help please?

Re: Order dispatched but hasn’t arrived

Katie_B — Wed, 26 Feb 2025 08:15:30 GMT

Hello @Megantoutt.

Thanks for coming here.

When did your order move to dispatched?

Katie

Re: Order dispatched but hasn’t arrived

Megantoutt — Wed, 26 Feb 2025 09:01:25 GMT

thanks for the reply, about a week ago.

Re: Order dispatched but hasn’t arrived

Megantoutt — Wed, 26 Feb 2025 09:04:34 GMT

this is all the info I’ve got.

Re: Order dispatched but hasn’t arrived

Katie_B — Wed, 26 Feb 2025 09:10:38 GMT

If you have had no update in a week I'd recommend getting in touch @Megantoutt.

Our customer care team will be able to look into this further.

Katie

Re: Order dispatched but hasn’t arrived

Profile closed — Wed, 26 Feb 2025 11:20:56 GMT

@Megantoutt

Not sure if the screenshot is the whole thing; does the despatch notification not include a tracking reference for DPD?

Re: Order dispatched but hasn’t arrived

Megantoutt — Wed, 26 Feb 2025 14:16:03 GMT

Thanks both,

seems to have been sorted now.