topic Re: Still no confirmation email or tracking number in Orders

Still no confirmation email or tracking number

KianWiles2003 — Mon, 24 Feb 2025 12:02:44 GMT

It’s been 2 working days and I haven’t received anything this is getting silly now

Re: Still no confirmation email or tracking number

Schockwave — Mon, 24 Feb 2025 12:09:52 GMT

@KianWiles2003 , have you checked your spam/junk folder?

Is this for a device or a sim only contract? If it is a sim only contract, have you checked your app or logged in via the website to see if anything has changed?

Re: Still no confirmation email or tracking number

KianWiles2003 — Mon, 24 Feb 2025 12:12:50 GMT

Yes I have checked everything and this is my order

Re: Still no confirmation email or tracking number

Lostbutfree — Mon, 24 Feb 2025 12:45:10 GMT

Having this same issue, did you get any resolution?

Re: Still no confirmation email or tracking number

KianWiles2003 — Mon, 24 Feb 2025 13:23:44 GMT

Nope mate

Re: Still no confirmation email or tracking number

Peter_W — Mon, 24 Feb 2025 15:07:06 GMT

Hi @KianWiles2003 and @Lostbutfree 😊

Was the order you placed here for a brand new contract, or an upgrade to an existing number?

Please don't post this publicly too, but did you get an order number starting with XK when you completed checkout?
Peter

Re: Still no confirmation email or tracking number

KianWiles2003 — Mon, 24 Feb 2025 15:24:08 GMT

I honestly can’t remember what it eneed in and it was was for a brand new contract

Re: Still no confirmation email or tracking number

Peter_W — Mon, 24 Feb 2025 15:46:12 GMT

That's not a problem @KianWiles2003.
I've just popped you over a private message with a few more details on how you can get this checked out.

Peter