topic Re: Unfortunately we’re unable to complete your order online right now. in Orders

Unfortunately we’re unable to complete your order online right now.

AH1212 — Fri, 21 Feb 2025 12:57:16 GMT

Hello,

I've tried to upgrade my phone twice now and can't complete the order. First was in the shop- the final stage wouldn't go through as my address was entered twice somehow and told to try again in 30 days. I've now tried ordering online two months later and I get the message 'Unfortunately we’re unable to complete your order online right now. You can try again in 30 day's time, or call us on the number below'.

Any advice?

Thanks

Re: Unfortunately we’re unable to complete your order online right now.

Northerner — Fri, 21 Feb 2025 14:44:47 GMT

Hi @AH1212

I would suggest calling as the message says.

There is no account access on these forums.

Thanks

Re: Unfortunately we’re unable to complete your order online right now.

Davebelton — Wed, 16 Jul 2025 23:06:27 GMT

The app is rubbish keeps crashing and as opposed says you cannot checkout their loss!!

Re: Unfortunately we’re unable to complete your order online right now.

Leanne_T — Thu, 17 Jul 2025 08:07:57 GMT

Morning @Davebelton

Thanks for coming to the community.

Have you tried deleting and re-installing the app? Does the same happen when you log into your EE account online?

Speak to you soon 🙂

Leanne.