topic No updates on order in Orders

No updates on order

Stan42 — Tue, 18 Feb 2025 21:22:06 GMT

Hello. On Sunday February 16 placed order 2 diffrent orders . Upfront payment take. Have received order acknowledge starting EE on each one order but no confirmation email. On my account I can see my orders and the note your order should arrive within 48 hours. But still no updates and confirmation emails.

Re: No updates on order

Chris_S — Wed, 19 Feb 2025 08:31:37 GMT

Hi @Stan42 It's great news that you've placed 2 different orders, I really appreciate you choosing us as your network provider.

Although we can't check specific orders here, I can look at our stock pages and give you a general idea of when you should receive your devices.

What is the make, model, colour and memory size of the device's that you've gone for please?

Chris S

Re: No updates on order

Stan42 — Wed, 19 Feb 2025 09:03:43 GMT

Hi. I have ordered Apple pencil pro and Apple airpods 4 with active noise cancellation , they both already added to my monthly bill.
Sent from my iPhone

Re: No updates on order

Chris_S — Wed, 19 Feb 2025 09:40:36 GMT

Thanks for letting me know @Stan42 I've just checked the stock, and it looks like they are both in stock.

I'd recommend giving one of our service guides a call, so that they can look into your order for you, and give you a more specific update.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our Contact Us page here

Chris S