topic Re: Order status in Orders

Order status

roseb — Tue, 18 Feb 2025 14:05:31 GMT

I placed an order 3 days ago, got the order confirmation with an XKO order number but tracker not working and know nothing. I dont use a landline and current mobile is broken so struggling to phone to chase up and there is no live chat. Any help anyone?

Re: Order status

Chris_B — Tue, 18 Feb 2025 14:11:18 GMT

@roseb you be sent a tracking number via text message and you’ll only get this once a device has been allocated to you and has been dispatched. As you have access to a PC if you create a DPD account with the same email address that you use with EE you should be able to track your order you should be able to get the pin code which you will have to give to the courier when they arrive to take possession of the device.

Live chat is available via the EE app.

Re: Order status

roseb — Tue, 18 Feb 2025 14:13:49 GMT

Hi Chris, havent received any text messages at all, only the email to confirm the order. Will try DPD account now. Also, I put the EE app on my tablet but cant find a live chat option 😕

Re: Order status

Schockwave — Tue, 18 Feb 2025 14:50:30 GMT

@roseb , if you are on a monthly contract, then click on help and you will find it there, it is not available on pay as you go.

Re: Order status

roseb — Tue, 18 Feb 2025 15:07:47 GMT

Technically im neither at the minute as the order hasnt updated 😕

Re: Order status

Debbie_G — Tue, 18 Feb 2025 16:19:14 GMT

Hi @roseb.

Welcome to the community.

I know you'll be eager to get an update on your order.

If you're unable to track the order, please get in touch to speak with our guides, they will be able to check the status of this and get you an update.

Debbie 🙂