topic Re: Apple Watch Upgrade Pin Issue in Orders

Apple Watch Upgrade Pin Issue

Alana85 — Tue, 18 Feb 2025 00:03:27 GMT

I ordered my Apple Watch upgrade today and I’ve gone onto the EE tracking to see it’s been dispatched for delivery tomorrow however it looks like all the the DPD tracking information and most importantly the PIN code has been sent to the Apple Watch number rather than my phone number, would EE be able to provide me with the DPD tracking information so that I can get the pin ? This seems like a common issue with Apple Watch orders that they still haven’t fixed. Any help would be appreciated

Re: Apple Watch Upgrade Pin Issue

Chris_B — Tue, 18 Feb 2025 08:24:24 GMT

@Alana85 if you download the DPD app and create an account with the same email address you use for EE you’ll be able to track your order and the pin will be on there also.

Re: Apple Watch Upgrade Pin Issue

colonel_ez — Fri, 18 Sep 2026 15:18:23 GMT

This occured for me today even with me warning them, I can see the solution provided mentions the app and the email but in my case at least EE never provided DPD with my email address and despite efforts at the time of pre order up until the phone being at my doorstep without a pin, it still was unable to be left - I have to now hope that the redelivery attempt due tomorrow will include the correct number as EE won’t prompt DPD to reissue the code stating it will happen when it is scanned back in /out for redelivery - but reassurances are empty at this point as I have no way of seeing if that is true and may be facing a failed redelivery attempt again tomorrow