topic Re: Order confirmed in Orders

Order confirmed

Lucas091 — Sat, 15 Feb 2025 08:59:35 GMT

Order confirmed of Samsung A35 5g - xko********* on 13th February

Confirmation email and called yesterday to be told order has been accepted but yet to receive any update in regards to delivery

Any idea?

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Order confirmed

Michael_D — Sat, 15 Feb 2025 10:31:56 GMT

Hi @Lucas091

Welcome to the community.

I'm sure there is nothing to worry about this. You don't usually get any details about delivery until DPD have collected the phone. You'd then get a text or email, or notification in the DPD app to let you know the tracking details and when to expect delivery.

Generally deliveries are Monday to Friday so you may not hear anything until tomorrow evening or even Monday morning if the phone was in stock.

The main thing is that if our team have said it was accepted, it will be processing.

Michael

Re: Order confirmed

Lucas091 — Mon, 17 Feb 2025 12:36:15 GMT

Thanks for the reply.

Phone was showing in stock, delivery 1-2 days but still yet to hear anything after the order confirmation email. Up front payment also taken!

Re: Order confirmed

Michael_D — Mon, 17 Feb 2025 14:37:28 GMT

If you've not heard anything yet, I'd recommend getting back in touch with our customer service guides @Lucas091.

They'll be able to check the account to see if the order has been updated for you.

Michael