topic Cancelled order? in Orders https://community.ee.co.uk/t5/Orders/Cancelled-order/m-p/1507323#M83969 <P>I am a long time O2 customer switching to EE in search of better coverage, today I ordered an iPhone 16 Pro 128GB (black titanium) with an unlimited everything plan.</P><P>Later on in the day I received a text message telling me my order had been cancelled, was there a reason for this or has there been an error?</P><P>Any help would be much appreciated.</P><P>Thank you very much.</P> Fri, 14 Feb 2025 20:05:03 GMT olivercalthorpe 2025-02-14T20:05:03Z Cancelled order? https://community.ee.co.uk/t5/Orders/Cancelled-order/m-p/1507323#M83969 <P>I am a long time O2 customer switching to EE in search of better coverage, today I ordered an iPhone 16 Pro 128GB (black titanium) with an unlimited everything plan.</P><P>Later on in the day I received a text message telling me my order had been cancelled, was there a reason for this or has there been an error?</P><P>Any help would be much appreciated.</P><P>Thank you very much.</P> Fri, 14 Feb 2025 20:05:03 GMT https://community.ee.co.uk/t5/Orders/Cancelled-order/m-p/1507323#M83969 olivercalthorpe 2025-02-14T20:05:03Z Re: Cancelled order? https://community.ee.co.uk/t5/Orders/Cancelled-order/m-p/1507422#M83970 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4698856">@olivercalthorpe</a></SPAN> It's great news to hear that you're moving over to our network, I really appreciate you choosing us to be your network provider.</P> <P>I'm sorry to hear that your order was cancelled.</P> <P>I'd recommend getting in touch with a guide who can take a look to see what's happened for you.</P> <P>To speak with a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other device.</P> <P>You can find a link to our Contact Us page here: <A href="https://ee.co.uk/help/contact-ee" target="_blank">Contact us</A></P> <P>Chris S</P> Sat, 15 Feb 2025 09:20:22 GMT https://community.ee.co.uk/t5/Orders/Cancelled-order/m-p/1507422#M83970 Chris_S 2025-02-15T09:20:22Z