topic Re: Re: Transferring to EE in Orders

Re: Transferring to EE

Cristina89 — Thu, 13 Feb 2025 17:11:25 GMT

The same for me, they saying is taking 2-5 days but still nothing

Re: Re: Transferring to EE

Sussex468 — Thu, 13 Feb 2025 10:42:01 GMT

Have you contacted them? I really don’t want to have to? Thought this would be a straight forward process!

Re: Re: Transferring to EE

Ritu_D — Thu, 13 Feb 2025 13:29:37 GMT

Hi @Sussex468

I would suggest giving our customer service team a call to check on the status of your order.

You can find information on how to contact us here Contact Us | Help & Support | EE

Thanks

Ritu

Re: Re: Transferring to EE

Sussex468 — Thu, 13 Feb 2025 13:46:46 GMT

Didn’t really want to as thought it would straight forward. It’s the lack of updates which is frustrating

Re: Re: Transferring to EE

Ali_A — Thu, 13 Feb 2025 16:12:28 GMT

Usually it is a straightforward process, @Sussex468

If you have the reference number you can track your order on our Track Your Order page.

However as its been more than 3 working days I'd recommend contacting our Customer Service team so they can check the order has processed correctly or if the SIM was lost in the post, and take the necessary steps for you to receive the SIM card as soon as possible.

Ali