topic Order number in Orders

Order number

Georgia5544 — Wed, 12 Feb 2025 21:19:56 GMT

Trying to track my order and it keeps saying order number timed out and won’t work

Re: Order number

Chris_B — Thu, 13 Feb 2025 08:25:33 GMT

@Georgia5544 Are you trying to track with a tracking number or are you using your order number which starts with XKN/XKO

Re: Order number

Georgia5544 — Thu, 13 Feb 2025 10:18:44 GMT

How do I find my tracking number i ordered my phone three days ago n heard nothing since
Sent from my iPhone

Re: Order number

Michael_D — Thu, 13 Feb 2025 12:20:39 GMT

Hi @Georgia5544

Welcome to the community.

You'd only get your tracking number when the order has been dispatched and is with DPD.

What was it you ordered?

Did you get a confirmation email with an order number? (Please don't post the full order number here)

Michael

Re: Order number

ayanfe — Thu, 13 Feb 2025 16:08:19 GMT

am receiving the same message too, what's going on please .

Re: Order number

Alex_H — Thu, 13 Feb 2025 18:11:23 GMT

Hi @ayanfe,

Welcome to the EE Community

Is it a device/phone on contract you have ordered or a purchase of a product from our tech store? Mobile contract orders would be tracked here My EE - Order Form and tech store orders would be tracked here ee.co.uk/orders/track-your-order

If you are sure the order reference number entered matches the one in your confirmation e-mail, try the tracking link using another browser.

Once your product dispatches you would receive a separate email or text with the tracking info for the courier.

Alex