topic Re: Where is my order in Orders

Where is my order

Ishachauhan366 — Wed, 12 Feb 2025 08:19:30 GMT

I'm order new sim and contract phone s25 ultra on 9 February But I haven't gotten any news yet

Re: Where is my order

Michael_D — Wed, 12 Feb 2025 10:30:26 GMT

Hi @Ishachauhan366

Welcome to the community.

I can understand you'll be keen to get you'll be keen to get your hands on your new S25 Ultra.

Which colour and storage size did you order?

Did you receive an order confirmation email?

Michael

Re: Where is my order

Schockwave — Wed, 12 Feb 2025 13:26:19 GMT

@Ishachauhan366 , just to add, have you checked your spam/junk folder?

Re: Where is my order

Ishachauhan366 — Thu, 13 Feb 2025 08:12:32 GMT

Samsung s25 ultra silver blue
512 GB

Order no = xko*********

Order date = 9 feb

[Mod edit - removed order number from public view]

Re: Where is my order

Michael_D — Thu, 13 Feb 2025 08:40:41 GMT

Thanks @Ishachauhan366

That model is showing as being in stock now and would usually be despatched within a day.

If you've not heard anything about it yet, I'd recommend speaking to our customer service guides so they can check the order to see if there is an update for you.

Michael