https://community.ee.co.uk/t5/Orders/Unable-to-track-order-E00001-Service-Error-User-Reference-is/m-p/1506015#M83829 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4694999">@harry_light</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you give our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Support team</A> a call, they'll be able to check the status of your order for you.</P> <P>Chris</P> Tue, 11 Feb 2025 12:19:41 GMT Christopher_G 2025-02-11T12:19:41Z https://community.ee.co.uk/t5/Orders/Unable-to-track-order-E00001-Service-Error-User-Reference-is/m-p/1505939#M83825 <P>I recently ordered broadband and am trying to track my order but keep getting "<SPAN>E00001: Service Error. User Reference is REF20250211-1739248254594." Has anyone had this before?</SPAN></P> Tue, 11 Feb 2025 10:07:57 GMT https://community.ee.co.uk/t5/Orders/Unable-to-track-order-E00001-Service-Error-User-Reference-is/m-p/1505939#M83825 harry_light 2025-02-11T10:07:57Z https://community.ee.co.uk/t5/Orders/Unable-to-track-order-E00001-Service-Error-User-Reference-is/m-p/1506015#M83829 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4694999">@harry_light</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you give our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Support team</A> a call, they'll be able to check the status of your order for you.</P> <P>Chris</P> Tue, 11 Feb 2025 12:19:41 GMT https://community.ee.co.uk/t5/Orders/Unable-to-track-order-E00001-Service-Error-User-Reference-is/m-p/1506015#M83829 Christopher_G 2025-02-11T12:19:41Z