https://community.ee.co.uk/t5/Orders/Phone-Exchange/m-p/1505852#M83827 <P>Hello, when upgrading I traded in my old phone, received an email saying the old phone was revived at the weekend and now I have received an email saying phone not received and I have been billed £500 pound for the upgrade, I am extremely angry about this, I always have a receipt as proof of postage!!!&nbsp;</P> Tue, 11 Feb 2025 00:08:19 GMT Mansim 2025-02-11T00:08:19Z https://community.ee.co.uk/t5/Orders/Phone-Exchange/m-p/1505852#M83827 <P>Hello, when upgrading I traded in my old phone, received an email saying the old phone was revived at the weekend and now I have received an email saying phone not received and I have been billed £500 pound for the upgrade, I am extremely angry about this, I always have a receipt as proof of postage!!!&nbsp;</P> Tue, 11 Feb 2025 00:08:19 GMT https://community.ee.co.uk/t5/Orders/Phone-Exchange/m-p/1505852#M83827 Mansim 2025-02-11T00:08:19Z https://community.ee.co.uk/t5/Orders/Phone-Exchange/m-p/1505943#M83828 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3785664">@Mansim</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>I can understand your concern with getting the conflicting information in the messages.</P> <P>I would imagine that the texts have crossed over and that the charge would be removed, but with that amount I would recommend speaking to our <A href="https://ee.co.uk/help/contact-ee" target="_blank">billing guides</A> so they can bring up your account and check for certain that there is no charge on the next bill.</P> <P>Michael</P> Tue, 11 Feb 2025 10:14:13 GMT https://community.ee.co.uk/t5/Orders/Phone-Exchange/m-p/1505943#M83828 Michael_D 2025-02-11T10:14:13Z