topic Re: Paid £30 for new contract, no further contact in Orders

Paid £30 for new contract, no further contact

Gothy82 — Fri, 07 Feb 2025 07:51:32 GMT

New to ee. Paid £30 for new contract phone. Had email. Tracking doesn't work. Like many others had said.

I paid on the 2nd. It's the 7th, and no further email or text. If I'd realised it would take this long to get the phone. I'd have stayed with my other provider. It's a pink Google pixel 9 pro.

Of anyone can check when delivery would be due

Thank you

Re: Paid £30 for new contract, no further contact

Ed143 — Fri, 07 Feb 2025 09:16:29 GMT

Same for me. Already 3rd day and no updates absolutely nothing. I don't mind to wait, just some updates would be nice to know what's happening. Tracking not working.

Re: Paid £30 for new contract, no further contact

Schockwave — Fri, 07 Feb 2025 09:25:22 GMT

Hello @Gothy82 and @Ed143 ,

Welcome to the community,

Have you both checked your spam/junk folder?

You will receive notification up to the evening before delivery and another one on the day of delivery with a one hour window from DPD.

Otherwise I would suggest ringing customer service to find out what has happened with your order, as we have no account access and do not know who you are.

Re: Paid £30 for new contract, no further contact

Fe16 — Fri, 07 Feb 2025 15:00:38 GMT

Hey. Same issue here. Called yesterday they said systems are down so they are unable to credit check at the minute.. same issue again today.

Re: Paid £30 for new contract, no further contact

Peter_W — Fri, 07 Feb 2025 17:26:46 GMT

Hi @Fe16, welcome to the EE Community!

What number is it you've been calling when querying this, and what was it you've ordered?
I definitely want to get this all double checked for you.

Peter

Re: Paid £30 for new contract, no further contact

Gothy82 — Fri, 07 Feb 2025 20:43:27 GMT

Thank you for the number's

No definitely nothing in my junk/spam folders

But I will call to try and find out what's happening

Re: Paid £30 for new contract, no further contact

Gothy82 — Sat, 08 Feb 2025 03:41:34 GMT

Seems to be a common occurrence. Thinking I made the wrong choice in changing provider

Re: Paid £30 for new contract, no further contact

Ed143 — Sun, 09 Feb 2025 07:47:49 GMT

They are scammers. EE literally found a way how to manipulate with extra millions in this way. In fact he end what happened to me. They took my money. Didn't update any information apart I have order number. It took them 5 days. And after 5 days I get message they cancelled my order without any description or follow email and they will gonna keep my money 10 more days before refund. And now we can see forum and google search results are absolutely full of this complains. Imagine if they screw over large amount of people every month. Here you go free money to invest.