topic Re: Wheres my order! in Orders

Wheres my order!

Mummum2335 — Thu, 06 Feb 2025 13:42:07 GMT

I placed a order for a new phone contract over 2days ago now, I've received the order tracking number and confirmation email but that's all I've heard, I keep trying my tracking number but it keeps saying its timed out. What do I do? Do I wait? phone up???

Re: Wheres my order!

Chris_B — Thu, 06 Feb 2025 14:25:26 GMT

@Mummum2335 You receive an order number you’ll get a tracking number if this contact includes a device if it’s just a sim only it’s posted via Royal Mail 2nd class.

Re: Wheres my order!

Schockwave — Thu, 06 Feb 2025 14:43:23 GMT

@Mummum2335 , just to add, if you ordered a device, then you will get notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, so long as the information is the same as with EE.

Re: Wheres my order!

Mummum2335 — Thu, 06 Feb 2025 14:54:01 GMT

I've order a monthly contract and device I've paid £30 upfront this was 6am Tuesday morning.

Re: Wheres my order!

Ali_A — Thu, 06 Feb 2025 16:06:19 GMT

Welcome to the Community @Mummum2335

You can track your order on our Track Your Order page.

However, as that's not working for you, I'd recommend giving our Customer Service team a call where a guide can check and update you on the status of your order.

Ali