https://community.ee.co.uk/t5/Orders/Additional-line/m-p/1503051#M83664 <P>Trying to see eligibility for an additional line but says not eligible on the app and yet says I'm due an upgrade on the text service. I hate speaking on the phone as have a phobia of it and want to add a line but no option for live chat and conflicting information. Is there anyone who knows if there is a live chat facility or a way I can find out as heard that the app doesn't always tell truth.&nbsp;</P> Mon, 03 Feb 2025 14:28:28 GMT Supreme1989 2025-02-03T14:28:28Z https://community.ee.co.uk/t5/Orders/Additional-line/m-p/1503051#M83664 <P>Trying to see eligibility for an additional line but says not eligible on the app and yet says I'm due an upgrade on the text service. I hate speaking on the phone as have a phobia of it and want to add a line but no option for live chat and conflicting information. Is there anyone who knows if there is a live chat facility or a way I can find out as heard that the app doesn't always tell truth.&nbsp;</P> Mon, 03 Feb 2025 14:28:28 GMT https://community.ee.co.uk/t5/Orders/Additional-line/m-p/1503051#M83664 Supreme1989 2025-02-03T14:28:28Z https://community.ee.co.uk/t5/Orders/Additional-line/m-p/1503057#M83665 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4684515">@Supreme1989</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>If you are on a monthly contract, then you will find live chat by going into the app and clicking on help at the bottom and you will see message us and call us.</P> Mon, 03 Feb 2025 14:51:34 GMT https://community.ee.co.uk/t5/Orders/Additional-line/m-p/1503057#M83665 Schockwave 2025-02-03T14:51:34Z