https://community.ee.co.uk/t5/Orders/trade-in-package/m-p/1502380#M83628 <P>Hi I am wondering if someone can help me. I traded in my Samsung s24 ultra. I am still waiting for it arriving the trading pack. My new phone has arrived s25 ultra&nbsp; but no trading pack. I ordered the S25 on predorder. I though the pack would be out by now.&nbsp;</P> Sat, 01 Feb 2025 13:24:38 GMT Cutekat441 2025-02-01T13:24:38Z https://community.ee.co.uk/t5/Orders/trade-in-package/m-p/1502380#M83628 <P>Hi I am wondering if someone can help me. I traded in my Samsung s24 ultra. I am still waiting for it arriving the trading pack. My new phone has arrived s25 ultra&nbsp; but no trading pack. I ordered the S25 on predorder. I though the pack would be out by now.&nbsp;</P> Sat, 01 Feb 2025 13:24:38 GMT https://community.ee.co.uk/t5/Orders/trade-in-package/m-p/1502380#M83628 Cutekat441 2025-02-01T13:24:38Z https://community.ee.co.uk/t5/Orders/trade-in-package/m-p/1502454#M83629 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1352306">@Cutekat441</a></SPAN>, welcome to the EE Community!</P> <P>Normally our team will set this to ship around the same time as the handset launch date, so it could be with you in the next few days.&nbsp;</P> <P>It's worth checking to make sure that the trade-in request has been set up as it should be though, so if you <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">reach out to our team</A>, they'll be able to confirm everything.</P> <P>Peter</P> Sat, 01 Feb 2025 15:59:13 GMT https://community.ee.co.uk/t5/Orders/trade-in-package/m-p/1502454#M83629 Peter_W 2025-02-01T15:59:13Z