https://community.ee.co.uk/t5/Orders/Where-s-my-500/m-p/1502359#M83624 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4682756">@Patrickbradley</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>When did you place the order? Have you checked your spam/junk folder?</P> <P>You would otherwise have to ring customer service, as we have no idea who you are and have no account access.</P> <P>You will probably find that it is not actually taken from your account but they also need to know you have the funds to pay, and if the order did not go through you would get your money back.</P> Sat, 01 Feb 2025 12:37:57 GMT Schockwave 2025-02-01T12:37:57Z https://community.ee.co.uk/t5/Orders/Where-s-my-500/m-p/1502330#M83623 <P>I placed and order for a monthly contract phone and paid £500 upfront</P><P>Since This I have had no update if it was approved&nbsp;</P><P>yet it’s took £500 from my bank account</P> Sat, 01 Feb 2025 11:35:03 GMT https://community.ee.co.uk/t5/Orders/Where-s-my-500/m-p/1502330#M83623 Patrickbradley 2025-02-01T11:35:03Z https://community.ee.co.uk/t5/Orders/Where-s-my-500/m-p/1502359#M83624 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4682756">@Patrickbradley</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>When did you place the order? Have you checked your spam/junk folder?</P> <P>You would otherwise have to ring customer service, as we have no idea who you are and have no account access.</P> <P>You will probably find that it is not actually taken from your account but they also need to know you have the funds to pay, and if the order did not go through you would get your money back.</P> Sat, 01 Feb 2025 12:37:57 GMT https://community.ee.co.uk/t5/Orders/Where-s-my-500/m-p/1502359#M83624 Schockwave 2025-02-01T12:37:57Z