topic Re: Delivery of pre order device in Orders

Delivery of pre order device

ZA2598 — Thu, 30 Jan 2025 03:55:14 GMT

Hi Everyone,

Just wondering when will the pre ordered s25 will be delivered, in regards to that no delivery date is showing up in the order tracking page yet!

Any guess??

Re: Delivery of pre order device

Chris_B — Thu, 30 Jan 2025 07:48:36 GMT

@ZA2598 no earlier then release day of the product, 7th of Feb. And that’s only if EE receives enough to ship out to all that ordered the same spec as you. A pre order isn’t a guarantee of getting the product on release day.

And nothing will show when it’ll be delivered to you, no device has been allocated to you yet. EE probably don’t even have them on a shelf yet.

Re: Delivery of pre order device

Dt0xy — Thu, 30 Jan 2025 07:53:09 GMT

That's a bad response we've been told that we would at least get a a tracking number soo that we could know the progress and when they would go to the stores and that all pre orders would receive the phone earlier even samsung says the same and the 7th it's only for the official launch and after the release of the pre orders I think if the case was as u said and it is not we should have been told that before hand something that we weren't told !!

Re: Delivery of pre order device

MrFahrenheit — Thu, 30 Jan 2025 09:01:33 GMT

EE Preorder website states from 31st Jan, the 7th Feb date is when it will be available to buy in retail stores.

Also already other members stating they have their tracking numbers for delivery tommorow 31st.

Re: Delivery of pre order device

Tannith333 — Thu, 30 Jan 2025 11:59:11 GMT

It can be from the 31st ahead of release but it depends on all kinds of factors,but I just downloaded the DPD app and I had tracking in there from EE and says on its way...be nice if we update it their end,also got given the pin I need to give DPD so definitely try that,let me no how that works out.

Re: Delivery of pre order device

Apollie — Thu, 30 Jan 2025 11:59:02 GMT

I also pre-ordered as soon as it went live I got my order in, within the 1st hour, and was told delivery from 31st, also if I look on the product page now it also claims if I ordered today they'd expect to deliver tomorrow 31st but no tracking as of yet either.

Re: Delivery of pre order device

Tannith333 — Thu, 30 Jan 2025 12:00:17 GMT

Try downloading DPD app,I just did and it's got tracking in there for me and says on its way.

Re: Delivery of pre order device

MrFahrenheit — Thu, 30 Jan 2025 12:11:21 GMT

Just as an update, I have just received an text to say my S25 Ultra has been dispatched and DPD app says its due to be delivered tommorow it also co mains. PIN for DPD.

Re: Delivery of pre order device

Apollie — Thu, 30 Jan 2025 12:10:46 GMT

Would you mind letting us know which Variant? Storage/Colour and how soon you pre-ordered after it went live?

Re: Delivery of pre order device

Tannith333 — Thu, 30 Jan 2025 12:11:15 GMT

Awesome 😎 IV never had a contract on ore order before 🤣 seems to be all over the place with EE 😅

Re: Delivery of pre order device

MrFahrenheit — Thu, 30 Jan 2025 12:16:54 GMT

I ordered the S25 ultra 1tb in black on the 26th.

I should say, I only got the tracking as of about 15 minutes ago.

Re: Delivery of pre order device

Apollie — Thu, 30 Jan 2025 12:17:05 GMT

I ordered the Ultra in 512gb Black on the 22nd, so maybe a supply/demand issue with the lower storage option? I'll update if I receive a tracking number today.

I also ordered the 44m Watch7 for the paired plan promotion on the 27th and that's been given a tracking number for delivery tomorrow.

Re: Delivery of pre order device

Apollie — Thu, 30 Jan 2025 12:38:31 GMT

Just got my tracking number 😄

Re: Delivery of pre order device

Tannith333 — Thu, 30 Jan 2025 18:55:32 GMT

I got mine around then but hasn't updated or been collected by DPD 🤦🏻‍♀️

Re: Delivery of pre order device

sv21 — Fri, 31 Jan 2025 08:44:28 GMT

Has anyone got a time slot from DPD? Mines showing arrived at depot. The EE tracking is now showing 7th of February for delivery where it was showing dispatched yesterday?

Re: Delivery of pre order device

Dunks91 — Fri, 31 Jan 2025 08:48:30 GMT

My watch and phone is currently out for delivery and will be between 15.30/16.30

Re: Delivery of pre order device

sv21 — Fri, 31 Jan 2025 08:52:26 GMT

Thanks for your reply mate. Anyone else?

Re: Delivery of pre order device

gsr1 — Fri, 31 Jan 2025 12:28:15 GMT

same

Re: Delivery of pre order device

Tannith333 — Fri, 31 Jan 2025 13:43:52 GMT

Got mine at 10am,ee tracking hasnt even said dispatched yet 🤦🏻‍♀️

Re: Delivery of pre order device

MrFahrenheit — Fri, 31 Jan 2025 14:14:04 GMT

Just received my device, my tracking updated an hour ago to say it was out for delivery on the DPD app.

Its very shiny 😊