topic Re: One week since order confirmation email in Orders

One week since order confirmation email

qusvz — Fri, 24 Jan 2025 18:36:53 GMT

It’s been a week since I did an order for the £29 Full works bundle for 24 months. I got an order confirmation but haven’t been charged nor had any sim sent out. Why is it taking this long? Any one else had it take this long. Debating wether to cancel it and just stay with giffgaff.

Re: One week since order confirmation email

Northerner — Fri, 24 Jan 2025 19:17:52 GMT

Hi @qusvz

Does your orde email contains number to call in the event of any questions.

Thanks

Re: One week since order confirmation email

qusvz — Sat, 25 Jan 2025 07:09:07 GMT

I’m pretty sure I get charged if I’m not ee customer I read?

Re: One week since order confirmation email

Ali_A — Sat, 25 Jan 2025 09:34:15 GMT

Hi @qusvz Welcome to the Community.

You can track your order on our Track Your Order page.

Alternatively you can call EE where a guide can track the location of your order.
Contact Us | Help & Support | EE

You should be able to call the number for free if you have standard calling minutes available on your current providers call plan.

Ali

Re: One week since order confirmation email

qusvz — Tue, 28 Jan 2025 09:54:10 GMT

I called them and it turns out I failed the credit check. I’m young so I have no credit history so did expect that that could be the case but the least they could have done was email me instead of me sitting here wondering what’s going on. The guy on the phone was great but leaving customers in the dark is shameful.

Re: One week since order confirmation email

Ali_A — Tue, 28 Jan 2025 12:42:20 GMT

Thanks for getting back in touch to update us here @qusvz

Usually if the order is not successful an email is sent to let you know it has been cancelled.

Sorry if you had not received the email to say so, however I'm glad the guide was able to clarify and update you with the status of the order.

Ali